We Deliver What We Promise: Treebo Quality Guarantee Program

March 1, 2016

Let’s face it, we all had our own share of bad hotel experiences (Read: 7 Things That You Hope Not To Find In Your Hotel Room). But how many times have the hotel agreed to give you a compensation for your terrible experience? None, nil, nada! Well, Treebo Hotels is here to change it all.

 What is it that makes us stand out

Treebo  is a new age budget brand of hotels. Our obsession with quality is what makes us stand out. We do not compromise on the standard of  our rooms.  Instead of just giving verbal promises to the guests about our quality,  we have an actual quality assurance program that compensates guests who are not happy. A first of its kind in our country and a novelty in the budget hotel category.

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There are some standard Treebo offerings that are provided in all of our properties across the cities. They are:

  • Air-conditioned rooms*
  • Free Wi-Fi*
  • Complimentary breakfast
  • TV with DTH connection
  • Fully functional bathroom
  • Spotless, fresh linens ( towels and bed sheets)
  • Free good quality toiletries
  • Complimentary bottled water
  • Electric kettle

Read: What Do You Look For In A Budget Hotel

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* Not applicable for hill stations

If you find any of these dysfunctional, absent or unclean we promise to fix it within 30 minutes. However if we fail to do so, or even after fixing, the guest is not satisfied, then we take measures which may include providing an alternate room or an alternate Treebo property or even compensating for the lapse in the service. The compensation can range from anything between Rs 100 to a refund of the room tariff (up to Rs 1500). Please find the comprehensive Quality Guarantee document here.

House Keeping

Apart from having functional amenities and clean rooms, Treebo also trains hotel staff to provide impeccable service and they do deliver everything with a smile. We are proud of what we are doing and we will be glad to hear from you about your experiences and suggestions.

Know more about Treebo’s awesome initiatives here: Friends of Treebo, Junior Checks-In, Treebo Hangouts

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32 Comments

  • santosh September 2, 2016 at 7:46 PM

    Very nice Bed room and nice hotels

  • Sunil alreja December 9, 2016 at 10:55 PM

    Required 10 rooms for 5 nights at bangalore in month of January 2017

    • Uma Pranathi Narayan December 13, 2016 at 5:31 PM

      Hi Sunil, Our team will get in touch with you regarding your booking query. Thanks for considering us. Look forward to hosting you!

      • Munish bawa January 2, 2017 at 11:27 PM

        Please let me know ur designation in treebo and how can i reach you.
        I wana share exp of my stay in kufri snow view booked on treebo site.
        In short nightmare.

        • Uma Pranathi Narayan January 3, 2017 at 12:38 PM

          Hi Munish,

          We will need the hotel name to be able to assist you. Our team will get in touch with you on the email ID provided. You can also write into us on hello@treebohotels.com or call us on +9322-800-100. Thank you for your patience. Apologies for the inconvenience caused.

          Best Wishes,
          Team Treebo!

  • Chandramouli December 12, 2016 at 7:50 AM

    Impressed. Treebo means what it says. Go ahead and book your room with zero apprehension.
    Keep it going, treebo…
    Good luck to the team.

  • Prakash deshmukh December 16, 2016 at 5:36 PM

    We have booked your hotel for two days 26,27 January 2017. We would like to know whether u have small fridge in room as I am diabetic and need insulin injections.
    I need to keep insulin in fridge.reservation is in your Bombay metropolis hotel in Karol area.Please let me know your reply and solution to non fridge room ?
    Thanks
    Prakash deshmukh
    San Jose can usa

  • Praveen December 21, 2016 at 4:29 AM

    what’s the Check in and Checkout time ? Is it 12 noon r 24hrs facility ? and Unmarried couples allowed ?

    • Uma Pranathi Narayan December 21, 2016 at 12:39 PM

      Hi Praveen, The check-in/check-out timings are 12 pm to 11 am respectively. We do not have a 24 hour check-in/check-out policy. However, we do entertain an early check-in and late check-out from 6 am and 3 pm respectively. Please do note that this is subject to availability. Please also note that the right to admission* is reserved by the hotel and cannot be confirmed in advance. You can find further details regarding this on the link here: http://www.treebo.com/faq#important-policies. This will also be sent to you via email. Look forward to hosting you!

  • Rahul December 26, 2016 at 12:28 AM

    Hi.. I am planning to booking the stay for 4days 1 room for 3 adults, can we fit comfortably? And all the suits are same as shown in the picture with a living room..??

    • Uma Pranathi Narayan December 27, 2016 at 11:13 AM

      Hi Rahul,

      We will need the hotel name of your choice to be able to assist you. Our team will get in touch with you on the email ID provided. Thank you for your patience. We look forward to hosting you!

      Best Wishes,
      Team Treebo!

  • Cdr VARGHESE JOSEPH December 27, 2016 at 4:38 AM

    Your self appraisal appears to be convincing. I need to tell you that I am a Commander in active service in the Indian Navy & I need a stopover in Chennai from PM 28 to AM 29 of Dec as my flight to Hyderabad is on the 29th. Travelling along is my wife & two sons. Is there a Defence Forces package as an MoU or otherwise what could be the best of your hospitality deal for me? Shall appreciate a quick response.
    Regards.
    Mob. # xxxxxxxxxx

    • Uma Pranathi Narayan December 27, 2016 at 11:10 AM

      Dear Commander,

      Our team will get in touch with you at the earliest to assist you further in this regard. We look forward to hosting you.

      Best Wishes,
      Team Treebo!

  • Md zubair December 28, 2016 at 2:26 AM

    I will be checking in around 11pm of 28th, i need my clothes to be iron as im having an confress in the early morning 7am.
    Kindly assist me with this.

    • Uma Pranathi Narayan December 28, 2016 at 5:45 PM

      Hi Zubair,

      We will need the hotel name of your choice to be able to assist you. Our team will get in touch with you on the email ID provided. Thank you for your patience. We look forward to hosting you!

      Best Wishes,
      Team Treebo!

  • Md zubair December 28, 2016 at 2:27 AM

    I will be checking in around 11pm of 28th, i need my clothes to be iron as im having an confress in the early morning 7am.
    Kindly assist me with this

  • Ram December 28, 2016 at 11:09 AM

    Need two rooms in delhi are for the month of Feb. Bringing two kids with us and so will require single beds. Is that possible to book with that condition? Tried calling the CSR for which she instantly said not possible to book that way. Is that all Treebo ?

    • Uma Pranathi Narayan December 28, 2016 at 6:00 PM

      Hi Ram,

      We will need the hotel name of your choice to be able to assist you. Our team will get in touch with you on the email ID provided. Thank you for your patience. We look forward to hosting you!

      Best Wishes,
      Team Treebo!

  • kashif raza December 28, 2016 at 12:08 PM

    what you provide for breakfast as complimentry food do u guy serv in room or in resturant

    i have booked room in hotel siddharth in ajmer in jan 2017 just need to know about break fast service ….

    • Uma Pranathi Narayan December 28, 2016 at 5:50 PM

      Hi Kashif, Our breakfast menu varies from hotel to hotel. There will definitely be one main course item, one snack item and a drink. Hope this helps! Look forward to hosting you!

      Best Wishes,
      Team Treebo!

  • Rohini December 28, 2016 at 1:17 PM

    Hi does the Treebo hotel in Mangalore Papillon Palace have a safety vault in each room? Also, does the hotel have a salon and gym? We have booked room for 2 nights (Jan 1 check-in).

  • Bajaj December 28, 2016 at 1:33 PM

    Trrebo sholas has a bath tub. As I am planning to book for two in First week for my honeymoon trip

    • Uma Pranathi Narayan December 28, 2016 at 5:56 PM

      Hi Bajaj,

      We will need the hotel name of your choice to be able to assist you. Our team will get in touch with you on the email ID provided. Thank you for your patience. We look forward to hosting you!

      Best Wishes,
      Team Treebo!

  • Mahesh December 28, 2016 at 4:15 PM

    Hi
    Un married couples are allowed r not
    For new year celebrations.?

  • Cena December 30, 2016 at 2:27 AM

    Are unmarried couples allowed.
    @treebo adin residence ,chennai ??
    Let us know because we have already made a prepaid booking.

  • Gagan gupta January 2, 2017 at 1:47 PM

    REQUIRE 1 MAPLE ROOMS & 1 OTHER ROOM FOR 4 ADULTS & 1 CHILD. WE WILL COME ON 4TH JAN AND STAY TILL 7TH JAN MORNING.

    • Uma Pranathi Narayan January 2, 2017 at 6:13 PM

      Hi Gagan,

      We will need the hotel name of your choice to be able to assist you. Our team will get in touch with you on the email ID provided. Thank you for your patience. We look forward to hosting you!

      Best Wishes,
      Team Treebo!

  • The Only Travel Hacks Compilation You Will Ever Need! - Treebo Hotels Blog January 9, 2017 at 11:29 PM

    […] experience? None, we suppose. Well, Treebo hotels is here to change it all. Learn more about the Treebo Quality Guarantee Program to make your hotel stays a […]

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