We Deliver What We Promise: Treebo Quality Guarantee Program

Let’s face it, we all had our own share of bad hotel experiences (Read: 7 Things That You Hope Not To Find In Your Hotel Room). But how many times have these hotels agreed to compensate for your terrible experience? None, nil, nada! Well, Treebo Hotels is here to change it all. With the Treebo Quality Assurance Guarantee Program, you are entitled to a host of facilities. Read on to find out:

 What is it that makes us stand out

Treebo  is a new age budget brand of hotels. Our obsession with quality is what makes us stand out. We do not compromise on the standard of  our rooms.  Instead of just giving verbal promises to the guests about our quality,  we have an actual quality assurance program that compensates guests who are not happy. A first of its kind in our country and a novelty in the budget hotel category.

Treebo Quality Assurance Guarantee Program

There are some standard Treebo offerings that are provided in all of our properties across the cities. They are:

  • Air-conditioned rooms*
  • Free Wi-Fi*
  • Complimentary breakfast
  • TV with DTH connection
  • Fully functional bathroom
  • Spotless, fresh linens ( towels and bed sheets)
  • Free good quality toiletries
  • Complimentary bottled water
  • Electric kettle

Read: What Do You Look For In A Budget Hotel

Treebo Quality Assurance Guarantee Program

* Not applicable for hill stations

If you find any of these dysfunctional, absent or unclean we promise to fix it within 30 minutes. However if we fail to do so, or even after fixing, the guest is not satisfied, then we take measures which may include providing an alternate room or an alternate Treebo property or even compensating for the lapse in the service. The compensation can range from anything between Rs 100 to a refund of the room tariff (up to Rs 1500). Please find the comprehensive Quality Guarantee document here.

House Keeping: Treebo Quality Assurance Guarantee Program

Apart from having functional amenities and clean rooms, Treebo also trains hotel staff to provide impeccable service and they do deliver everything with a smile. We are proud of what we are doing and we will be glad to hear from you about your experiences and suggestions.

Know more about Treebo’s awesome initiatives here: Friends of Treebo, Junior Checks-In, Treebo Hangouts

31 Comments Add yours

  1. santosh says:

    Very nice Bed room and nice hotels

  2. Sunil alreja says:

    Required 10 rooms for 5 nights at bangalore in month of January 2017

    1. Hi Sunil, Our team will get in touch with you regarding your booking query. Thanks for considering us. Look forward to hosting you!

      1. Munish bawa says:

        Please let me know ur designation in treebo and how can i reach you.
        I wana share exp of my stay in kufri snow view booked on treebo site.
        In short nightmare.

        1. Hi Munish,

          We will need the hotel name to be able to assist you. Our team will get in touch with you on the email ID provided. You can also write into us on hello@treebohotels.com or call us on +9322-800-100. Thank you for your patience. Apologies for the inconvenience caused.

          Best Wishes,
          Team Treebo!

  3. Chandramouli says:

    Impressed. Treebo means what it says. Go ahead and book your room with zero apprehension.
    Keep it going, treebo…
    Good luck to the team.

  4. We have booked your hotel for two days 26,27 January 2017. We would like to know whether u have small fridge in room as I am diabetic and need insulin injections.
    I need to keep insulin in fridge.reservation is in your Bombay metropolis hotel in Karol area.Please let me know your reply and solution to non fridge room ?
    Thanks
    Prakash deshmukh
    San Jose can usa

    1. Dear Prakash,

      My team has already reached out to you via email in this regard. For your reference, we do have refrigerators in all category rooms at Treebo Metropolis, the details of which you can find here: http://www.treebo.com/hotels-in-mumbai/treebo-metropolis-andheri-east-220. We look forward to hosting you.

      Best Wishes,
      Team Treebo!

  5. Praveen says:

    what’s the Check in and Checkout time ? Is it 12 noon r 24hrs facility ? and Unmarried couples allowed ?

    1. Hi Praveen, The check-in/check-out timings are 12 pm to 11 am respectively. We do not have a 24 hour check-in/check-out policy. However, we do entertain an early check-in and late check-out from 6 am and 3 pm respectively. Please do note that this is subject to availability. Please also note that the right to admission* is reserved by the hotel and cannot be confirmed in advance. You can find further details regarding this on the link here: http://www.treebo.com/faq#important-policies. This will also be sent to you via email. Look forward to hosting you!

  6. Rahul says:

    Hi.. I am planning to booking the stay for 4days 1 room for 3 adults, can we fit comfortably? And all the suits are same as shown in the picture with a living room..??

    1. Hi Rahul,

      We will need the hotel name of your choice to be able to assist you. Our team will get in touch with you on the email ID provided. Thank you for your patience. We look forward to hosting you!

      Best Wishes,
      Team Treebo!

  7. Cdr VARGHESE JOSEPH says:

    Your self appraisal appears to be convincing. I need to tell you that I am a Commander in active service in the Indian Navy & I need a stopover in Chennai from PM 28 to AM 29 of Dec as my flight to Hyderabad is on the 29th. Travelling along is my wife & two sons. Is there a Defence Forces package as an MoU or otherwise what could be the best of your hospitality deal for me? Shall appreciate a quick response.
    Regards.
    Mob. # xxxxxxxxxx

    1. Dear Commander,

      Our team will get in touch with you at the earliest to assist you further in this regard. We look forward to hosting you.

      Best Wishes,
      Team Treebo!

  8. Md zubair says:

    I will be checking in around 11pm of 28th, i need my clothes to be iron as im having an confress in the early morning 7am.
    Kindly assist me with this.

    1. Hi Zubair,

      We will need the hotel name of your choice to be able to assist you. Our team will get in touch with you on the email ID provided. Thank you for your patience. We look forward to hosting you!

      Best Wishes,
      Team Treebo!

  9. Md zubair says:

    I will be checking in around 11pm of 28th, i need my clothes to be iron as im having an confress in the early morning 7am.
    Kindly assist me with this

  10. Ram says:

    Need two rooms in delhi are for the month of Feb. Bringing two kids with us and so will require single beds. Is that possible to book with that condition? Tried calling the CSR for which she instantly said not possible to book that way. Is that all Treebo ?

    1. Hi Ram,

      We will need the hotel name of your choice to be able to assist you. Our team will get in touch with you on the email ID provided. Thank you for your patience. We look forward to hosting you!

      Best Wishes,
      Team Treebo!

  11. kashif raza says:

    what you provide for breakfast as complimentry food do u guy serv in room or in resturant

    i have booked room in hotel siddharth in ajmer in jan 2017 just need to know about break fast service ….

    1. Hi Kashif, Our breakfast menu varies from hotel to hotel. There will definitely be one main course item, one snack item and a drink. Hope this helps! Look forward to hosting you!

      Best Wishes,
      Team Treebo!

  12. Rohini says:

    Hi does the Treebo hotel in Mangalore Papillon Palace have a safety vault in each room? Also, does the hotel have a salon and gym? We have booked room for 2 nights (Jan 1 check-in).

    1. Hi Rohini, You can find the details of our property on our website on the link here: http://www.treebo.com/hotels-in-mangalore/treebo-pappilon-palace-navbharath-circle-205/. Look forward to hosting you!

      Best Wishes,
      Team Treebo!

  13. Bajaj says:

    Trrebo sholas has a bath tub. As I am planning to book for two in First week for my honeymoon trip

    1. Hi Bajaj,

      We will need the hotel name of your choice to be able to assist you. Our team will get in touch with you on the email ID provided. Thank you for your patience. We look forward to hosting you!

      Best Wishes,
      Team Treebo!

  14. Mahesh says:

    Hi
    Un married couples are allowed r not
    For new year celebrations.?

    1. Hi Mahesh, Please do note that the right to admission* is reserved by the hotel and cannot be confirmed in advance. You can find further details regarding this on the link here: http://www.treebo.com/faq#important-policies. This will also be sent to you via email. Look forward to hosting you!

      Best Wishes,
      Team Treebo!

  15. Cena says:

    Are unmarried couples allowed.
    @treebo adin residence ,chennai ??
    Let us know because we have already made a prepaid booking.

    1. Hi Cena, Please do note that the right to admission* is reserved by the hotel and cannot be confirmed in advance. You can find further details regarding this on the link here: http://www.treebo.com/faq#important-policies. This will also be sent to you via email. Look forward to hosting you!

      Best Wishes,
      Team Treebo!

  16. Gagan gupta says:

    REQUIRE 1 MAPLE ROOMS & 1 OTHER ROOM FOR 4 ADULTS & 1 CHILD. WE WILL COME ON 4TH JAN AND STAY TILL 7TH JAN MORNING.

    1. Hi Gagan,

      We will need the hotel name of your choice to be able to assist you. Our team will get in touch with you on the email ID provided. Thank you for your patience. We look forward to hosting you!

      Best Wishes,
      Team Treebo!

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