“We had set of many concerns and issues at our three day stay in Treebo gold coast hotel listed below:
1. Room facilities:
a) out of the 3 rooms booked: in one room ac was not working properly, fans oscillation was not working, no ceiling fan in any room and wall fan was located at such a place where“ only one person if sat under the fan could feel the breeze of the fan. It was not directed towards the sitting area or sleeping area.
b) Room service like serving tea is quite awful. They served very late and if instructed with certain genuine specifications it was argued due to which further delayed service.
c) Rooms were not cleaned properly
2. Food: was not at all worth spending.
3. There is no lift.
4. This hotel is far off from the main beach area
Last but the least, treebo online payment was done in advance and zero dues were payable. But on the day of checkout further payment was asked for. On questioning about the earlier invoice they said they forgot to intimate the customer of the balance payment in advance and wrong invoice was generated.