What is the 100% Quality Guarantee?

As a valued Treebo guest, you are entitled to comfortable rooms, assured room amenities, wholesome breakfast, and best-in-class service. If we slip up on any of these, we set it right within 30 minutes or give you 100% money-back up to Rs.1200. Does not apply on hotels tagged as 'Independent Hotel'.

What is the cancellation policy at Treebo Hotels?

The cancellation policy depends on the chosen booking plan. Non-refundable: any/all payment retained. Free cancellation 5 days before check-in: no charge if cancelled 120 hours before; within 120 hours, 100% payment retained. Free cancellation 24 hours before check-in: no charge if cancelled 24 hours before; within 24 hours, one night's tariff deducted. For prepaid bookings, refunds processed within 10-15 days after deductions. For Pay at Hotel/Pay later bookings, partial payment required to confirm; Treebo reserves the right to cancel if payment not made or unable to reconfirm. Check your confirmation email for your plan.

Treebo Hotels: Amenities, Policies, and Booking Guide

Overview

Treebo Hotels is a chain of quality budget hotels across India, offering a consistent experience with assured amenities and a 100% quality guarantee. Whether you're traveling for business or leisure, Treebo provides comfortable rooms, wholesome breakfast, and best-in-class service.

What It Does

Treebo ensures every guest enjoys:

Comfortable Rooms
Assured Room Amenities (AC, TV, toiletries, etc.)
Wholesome Breakfast
Best-in-class Service

If any of these slip up, Treebo will fix it within 30 minutes or give you 100% money-back up to ₹1200 (not applicable for hotels tagged as 'Independent Hotel'). Learn more about the Perfect Stay guarantee.

Who It Helps

Treebo is ideal for travelers who want reliable, affordable stays without surprises. Families, solo travelers, and business guests can benefit from standardized amenities and transparent policies.

Key Amenities and Facilities

Luggage storage available
Parking space (varies by hotel)
Food facilities (in-house dining or nearby options)
Laundry service
Airport transportation (on request, may vary)
Help with luggage
Extra bed available (charges may apply, not included in room tariff)
Smoking rooms (subject to availability)

Important Policies

Check-in and Check-out

Standard check-in: 1 PM
Standard check-out: 11 AM
Valid government ID required at check-in
Early arrival or late departure may be accommodated based on availability; additional charges may apply.

Cancellation Policy

Treebo's cancellation policy depends on the booking plan chosen. Common plans:

Plan	Cancellation Window	Charges
Non-refundable	Any time	100% payment retained
Free cancellation 5 days before	Up to 5 days (120 hours) before check-in	No charge; within 120 hours, 100% payment retained
Free cancellation 24 hours before	Up to 24 hours before check-in	No charge; within 24 hours, one night's tariff deducted

For prepaid bookings, refunds are processed within 10-15 days after deductions.
For 'Pay at Hotel' or 'Pay later' bookings, a partial payment is required to confirm. Treebo reserves the right to cancel if payment not made or if unable to reconfirm before check-in.
Always check your confirmation email for your specific plan.

Child Policy

1 infant (up to 2 years) and 1 child (up to 8 years) stay free, subject to room occupancy capacity.
Breakfast included, but no extra bed or mattress provided.
Extra person charges apply for anyone above 8 years.

Convenience Fee

A non-refundable convenience fee applies to all bookings via Treebo Club app or website.
It is not eligible for discounts, promotions, or Treebo Club points redemption.
Charged on all payment modes, including prepaid and pay-later (upon advance payment).
Included in the total displayed during booking; inclusive of 18% GST under SAC Code 999799.
Treebo Club reserves the right to modify the fee with prior notice.

Tourism Sustainability Development Fees (Sikkim)

In Sikkim, a mandatory tourism tax of ₹50 per tourist is collected at check-in.

Occupancy Policy

Maximum occupants depend on the hotel and room category; check during booking.

Visitor Policy

Visitors are not allowed beyond 6 PM.
Non-resident guests must register as extra occupants to stay beyond that time.

Pet Policy

No pets allowed on the premises.

Right of Admission

Hotels reserve the right to deny admission to ensure guest safety and comfort. This may include local residents, unmarried/unrelated couples, etc.

Other Policies

Treebo Hospitality Ventures Private Limited and its hotel partners are not responsible for loss, damage, or theft of valuables left unattended.

Booking, Modification, and Cancellation

Payment modes: Various options available on the website.
Reservation methods: Book via Treebo website, mobile app, or call +91 9322-800-100.
Cancel/amend: Use the website or contact support. No-show may result in charges as per cancellation policy.
Bulk/corporate bookings: Reach out to +91 9322-800-100 or [email protected].

Friends of Treebo Program

An exclusive community where members can conduct audit stays and earn credits redeemable for free nights. Enrollment involves an evaluation process. For more details, contact [email protected].

Offers and Discounts

Current offers are listed on the Treebo Offers page and social media channels.

Tie-ups and Collaborations

For partnerships, call +91 9322-800-100 or email [email protected].

Hotel Addresses and Directions

After booking, you'll receive an email and SMS with the hotel's address and directions. You can also find this on the hotel's information page on the website. For assistance, call +91 9322-800-100.