FREQUENTLY ASKED QUESTIONS

Hello there,

We are thrilled that you want to reach out to us! Here are a few resources that should come in real handy.

Treebo Trivia

Q.
What is Treebo Hotels?
Q.
Which cities are we present in?
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How are we different?

OUR AMENITIES & 100% QUALITY GUARANTEE PROGRAMME

As a valued Treebo guest, you are entitled to the following assured essentials and amenities as covered under our quality guarantee program:

  • Flawless linen
  • Spotless bath and hand towels
  • Fully functional bathrooms
  • Free Wifi*
  • Complimentary breakfast
  • Air Conditioned rooms*
  • TV with cable/DTH connection
  • Tea/Coffee maker
  • Complimentary bottled water
  • Branded toiletries

*Not applicable for hill stations

If we slip up on any of the above, we set it right for you within 30 minutes or we compensate you. Find more details here.

OTHER FACILITIES RELATED QUESTIONS:

Q.
Are there facilities to store my luggage in the room?
Q.
Do I get parking space in Treebo Hotels?
Q.
What are the facilities available for food in Treebo Hotels?
Q.
Is there any facility for laundry in Treebo Hotels?
Q.
Does your hotel make arrangements for airport transportation?
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I am coming with a lot of luggage. Will I get help to get it to my room?
Q.
Is extra bed provided in all rooms? Is it included in room tariff?
Q.
Can I ask for a smoking room?

IMPORTANT POLICIES

CHECKIN-CHECKOUT

Q.
What is the standard check in - check out time in Treebo Hotels?
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What documents are required at the time of check-in at the hotel?
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What if I am arriving earlier than 12 PM and want to leave post 11 AM?

CANCELLATION POLICY

What is the cancellation policy at Treebo Hotels?

  • Cancellation Policy: For refundable bookings, no cancellation charges are applied if the cancellation is made 24 hours before checkin. If a cancellation is made within 24 hours to checkin, one night's tariff will be deducted. For non refundable bookings, no amount will be refunded irrespective of when the cancellation is made. Please check your confirmation email or booking voucher to know your plan type.
  • Any cancellation request within 24 hours prior to check-in time (12 PM), will attract charges equivalent to 1 night's stay (including taxes) which will be deducted as Standard Cancellation Fee.
  • In case of any late cancellations (during the stay) or a guest no-show (guest not arriving), hotel reserves the right to charge an equivalent of one night's stay charges including taxes.
  • For prepaid bookings, refund will be processed within 10-15 days after making the appropriate deductions.
  • For 'Pay at Hotel' bookings, you are requested to make a partial payment to confirm. We reserve the rights to cancel bookings where partial payments have not been made. Payment made will be adjusted against the final amount payable at hotel.
  • For 'Pay at Hotel' bookings, we will contact you before the checkin date in order to reconfirm your stay. If we are not able to reach you, we reserve the rights to cancel the booking.

CHILD POLICY

A maximum of 1 infant upto the age of 2 years and 1 child upto the age of 8 years is allowed free of charge subject to room occupancy capacity. Breakfast will be included in stay but no extra bed or mattress will be provided. Extra person charges are applicable for anyone above 8 years of age.

OCCUPANCY POLICY

The maximum number of occupants in a room depends on the hotel and the room category. This can be found out during booking of the rooms for different hotels.

VISITOR POLICY

Our visitor policy varies depending upon the specific hotel. However, visitors are not allowed beyond 10 PM in any of our hotels. Non-resident guests must get registered as an extra occupant in the room to stay beyond this time.

PET POLICY

No pets are allowed inside the premises/property where the accommodation is situated.

RIGHT OF ADMISSION

Our hotels reserve the right of admission to ensure safety and comfort of guests. This may include cases such as local residents, unmarried and unrelated couples among others.

BOOKING | MODIFICATION | CANCELLATION

Q.
What are the various payment modes available while booking via Treebo hotels website?
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What are the different ways of making a reservation at Treebo Hotels?
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How can I cancel/amend my reservation?
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What happens if I do not cancel my reservation and do not turn up at Treebo on the arrival date?
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I am unable to make a reservation on the website. What should I do?
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What happens after I make the booking via your website?
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How can I make bulk or corporate bookings?

FRIENDS OF TREEBO

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What is Friends of Treebo?
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How do I enroll in the program?
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I didn’t get through the evaluation process. How do I still become a member?
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What is an audit stay?
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Do we have to pay to book an audit stay?
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What do I get in return of conducting an audit?
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How do I submit the feedback?
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By when do I have to submit the feedback?
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What action do you take on the feedback we submit?
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My account has been blocked. How do I get it unblocked?
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What are credits, and how do I redeem them for free nights?
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How many audits can I conduct at Treebo hotels?
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Can I keep auditing in the same hotel always?

ON-GOING OFFERS AND DISCOUNTS

Details of our offers can be found on our website (available here) or on our social media pages.

TIE-UPS AND COLLABORATIONS

Please reach out to us on +91 9322-800-100 or drop us a mail on hello@treebohotels.com.

OUR HOTEL ADDRESSES AND DIRECTIONS

Directions and contact details of your booked hotel can be found in the booking confirmation E-mail that you receive after booking or in the SMS that you receive a day prior to your check-in. Alternatively, directions can be found in the hotel information page on our website. For any queries or assistance, you can reach out to us on +91 9322-800-100.

REFERRAL

Q.
What is the Treebo Referral Program?
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How can I refer Treebo.com to my friends?
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Is there a limit on the number of email invites I can send?
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Can I invite anyone?
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How long is the referral link valid for?
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How do I get Paytm cash?
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Are there any restrictions on using the Paytm cash?
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Does Paytm cash has an expiry date?
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Why did I not get Paytm cash for an invite that was accepted?
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What do I need to do? After getting the referral link, what are the steps I need to complete to redeem the discount voucher worth Rs.500?

Treebo Rewards

Treebo Rewards

Q.
How do I become a member of the Treebo Rewards Program?
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Where can I find detailed Terms & Conditions for the Rewards Program?

Treebo Points

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What is the value of each Treebo Point?
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Where can I see my Treebo Points?

Expiry

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Can I extend the expiry date of my Treebo Points?
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When do Treebo Points expire?

Earning

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How many Treebo Points will be earned per booking?
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Who gets the points?
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Who is a primary traveler?
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When will I get my points?
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Can I change my number after the booking?
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Can I change my number after check-in?
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Can I change my number where I earn points, after check-out?
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On what value do I earn points?
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For group bookings with multiple check-out dates, what will happen in the case of partial checkouts?
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My son booked for me, can he get the points instead of me?
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I have booked from an OTA (online travel agency), will I get points?
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Will international numbers (other than Indian numbers) earn points?

Burning

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Can I redeem/use my points on my corporate bookings?
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Can I redeem/use my points by calling Treebo’s customer care?
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Can my points be only used for pre tax value of the booking?
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Can I use my points to pay food, laundry bills?
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Can I use a partial amount of my points while booking and save the rest?
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Is there a cap on points usage per transaction/ booking?

Cancellations & Refunds

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What happens to my points used when I cancel?
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Do I earn points on cancelled bookings?
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What is the expiry date of the refunded points?
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What will happen if I had used my points close to expiry and cancelled the booking later.

Transfers & Gifting

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Can I transfer my points to my family or friends?
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Can I gift someone Treebo Points?

Travel Agent bookings

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A travel agent booked for me, will he get the points or me?

Corporate Bookings

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Can I earn points for my corporate stays?
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Can I use points earned for corporate stays on personal stays?
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My office admin booked for me, will they get the points?
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I have booked from corporate but I am not the primary traveler, will I get points?
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Do my corporate points expire?
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Can I share points with my colleague?
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Can my admin/ TA/ family check my points?