{"id":6814,"date":"2018-01-04T15:36:42","date_gmt":"2018-01-04T10:06:42","guid":{"rendered":"https:\/\/www.treebo.com\/blog\/?p=6814"},"modified":"2025-06-19T12:17:02","modified_gmt":"2025-06-19T06:47:02","slug":"100-percent-money-back-guarantee-by-treebo-hotels","status":"publish","type":"post","link":"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/","title":{"rendered":"Treebo Offers 100% Money Back Guarantee"},"content":{"rendered":"

General Terms & Conditions<\/b><\/h2>\n
    \n
  1. The maximum liability for Treebo will be capped at Rs. 1500\/- in cases of multiple claims made by the guest.<\/span><\/li>\n
  2. The 30-minute time period given for resolution commences from the moment the issue is reported by the guest at the front desk, for the sake of better clarity.<\/span><\/li>\n
  3. The guest shall also be reimbursed the applicable taxes collected during cases of refund unused portion of the reservation.<\/span><\/li>\n
  4. All cost of transportation incurred in cases where the resolution for defaulting is to provide a different room to the guest at a different Treebo property will be covered by Treebo.<\/span><\/li>\n
  5. In case of disagreements between the property staff and the guest on the actual occurrence of defaulting on a guaranteed item, the guest is requested to contact the Treebo customer care team at +91 9322-800-100 to raise the claim.<\/span><\/li>\n<\/ol>\n

    Category I<\/b>: <\/b>Room Cleanliness<\/span><\/h3>\n

    Sub-category<\/b>: <\/span>Clean Linen<\/span><\/h4>\n

    Issue Definition<\/b>: <\/span><\/h4>\n

    Visible stains or slits observed on the bedsheet, pillow covers, or duvet covers.<\/span><\/p>\n

    Issue Reporting<\/b>: <\/span><\/h4>\n

    To be done at the property Front Desk by the guest, within 30 minutes of check-in or within 30 minutes of the first usage of the room after a linen-change.<\/span><\/p>\n

    Resolutions<\/b>: <\/span><\/h4>\n

    To be decided within 30 minutes of reporting:-<\/span><\/p>\n

      \n
    • Rectification of issue by making the guaranteed item available, failing which –<\/span><\/li>\n<\/ul>\n

                 a – Guest is offered another room at the same Treebo property <\/span><\/p>\n

                 b – Guest is offered another room at another Treebo property within a 4 km radius.<\/span><\/p>\n

      Compensation<\/b>: <\/span><\/h4>\n
        \n
      • Scenario I – Unresolved\/Guest continues to use faulty item: INR 500\/-<\/span><\/li>\n
      • Scenario II – Unresolved\/Guest wants to check-out: INR 500 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n
      • Scenario III – Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/li>\n<\/ul>\n

        Category I<\/b>: <\/b>Room Cleanliness<\/span><\/h3>\n

        Sub-category<\/b>: Spotless bath\/hand towels <\/span><\/h4>\n

        Issue Definition<\/b>: <\/span><\/h4>\n

        Visible stains or slits observed on bath\/hand towels.<\/span><\/p>\n

        Issue Reporting<\/b>: <\/span><\/h4>\n

        To be done at the property front desk by the guest, within 30 minutes of check-in or within 30 minutes of the first usage of the room after a linen-change.<\/span><\/p>\n

        Available resolution(s)<\/b>: <\/span><\/h4>\n

        To be decided within 30 minutes of reporting:-<\/span><\/p>\n

          \n
        • Rectification of issue by making the guaranteed item available, failing which – <\/span><\/li>\n<\/ul>\n

                    a – Guest is offered another room at the same Treebo property, failing which<\/span><\/p>\n

                    b – Guest is offered another room at another Treebo property within a 4 km radius.<\/span><\/p>\n

          Compensation or Money Back<\/b>: <\/span><\/h4>\n
            \n
          • Scenario I – Unresolved\/Guest continues to use faulty item: INR 500\/-<\/span><\/li>\n
          • Scenario II – Unresolved\/Guest wants to check-out: INR 500 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n
          • Scenario III – Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n

            Category I<\/b>: <\/b>Room Cleanliness<\/span><\/h3>\n

            Sub-category<\/b>: Fully Functional Bathrooms <\/span><\/h4>\n

            Issue Definition<\/b>:<\/span><\/h4>\n
              \n
            • No water-supply in any faucet<\/span><\/li>\n
            • No hot water in the bathing area during 6-11 AM or 7-10PM<\/span><\/li>\n
            • Visible stains inside the commode <\/span><\/li>\n
            • Non-functioning basin-faucet, health-faucet (for W\/C), W\/C flush, or bath-shower.<\/span><\/li>\n<\/ul>\n

              Issue Reporting<\/b>: <\/span><\/h4>\n

              To be done at the property front desk by the guest, within 12 hours of check-in.<\/span><\/p>\n

              Available resolution(s)<\/b>: <\/span><\/h4>\n

              To be decided within 30 minutes from reporting:-<\/span><\/p>\n

                \n
              • Rectification of issue by making the guaranteed item available, failing which <\/span><\/li>\n<\/ul>\n

                           a – Guest is offered another room at the same Treebo property, failing which<\/span><\/p>\n

                           b – Guest is offered another room at another Treebo property within a 4 km radius.<\/span><\/p>\n

                Compensation or Money Back<\/b>:<\/span><\/h4>\n
                  \n
                • Scenario I – Unresolved\/Guest continues to use faulty item: INR 500\/-<\/span><\/li>\n
                • Scenario II – Unresolved\/Guest wants to check-out: INR 500 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n
                • Scenario III – Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n

                  Category II<\/b>: <\/b>Assured Essentials <\/span><\/h3>\n

                  Sub-category<\/b>: Free Wi-Fi<\/span><\/h4>\n

                  Issue Definition<\/b>: <\/span><\/h4>\n
                    \n
                  • No network access on any electronic device in the room<\/span><\/li>\n
                  • Download speed as per speedtest.net displaying below 1 Mbps<\/span><\/li>\n<\/ul>\n

                    Issue Reporting<\/b>: <\/span><\/h4>\n

                    To be done at the property front desk by the guest, whenever observed.<\/span><\/p>\n

                    Available resolution(s)<\/b>: <\/span><\/h4>\n

                    To be decided within 30 minutes of reporting:-<\/span><\/p>\n

                      \n
                    • Rectification of issue by making the guaranteed item available, failing which<\/span><\/li>\n<\/ul>\n

                                 a – Guest is offered another room at the same Treebo property, failing which<\/span><\/p>\n

                                 b – Guest is offered another room at another Treebo property within a 4 km radius.<\/span><\/p>\n

                      Compensation or Money Back<\/b>: <\/span><\/h4>\n
                        \n
                      • Scenario I – Unresolved\/Guest continues to use faulty item: INR 300\/-<\/span><\/li>\n
                      • Scenario II – Unresolved\/Guest wants to check-out: INR 300 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n
                      • Scenario III – Non Acceptance of Resolution\/Guest wants to check-out: Refund for unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n

                        Category II<\/b>: <\/b>Assured Essentials <\/span><\/h3>\n

                        Sub-category<\/b>: Air-conditioning & TV (w\/cable or DTH)<\/span><\/h4>\n

                        Issue Definition<\/b>:<\/span><\/h4>\n
                          \n
                        • A\/C not available or malfunctioning<\/span><\/li>\n
                        • TV\/DTH\/cable not available or malfunctioning <\/span><\/li>\n<\/ul>\n

                          Issue Reporting<\/b>: <\/span><\/h4>\n

                          To be done at the property front desk by the guest, whenever observed.<\/span>
                          \n<\/span><\/p>\n

                          Available resolution(s)<\/b>: <\/span><\/h4>\n

                          To be decided within 30 minutes of reporting:-<\/span><\/p>\n

                            \n
                          • Rectification of issue by making the guaranteed item available, failing which<\/span><\/li>\n<\/ul>\n

                                       a – Guest is offered another room at the same Treebo property, failing which<\/span><\/p>\n

                                       b – Guest is offered another room at another Treebo property within a 4 km radius.<\/span><\/p>\n

                            Compensation or Money Back<\/b>:<\/span><\/h4>\n
                              \n
                            • Scenario I – Unresolved\/Guest continues to use faulty item: INR 500\/-<\/span><\/li>\n
                            • Scenario II – Unresolved\/Guest wants to check-out: INR 500 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n
                            • Scenario III – Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n

                              Category II<\/b>: <\/b>Assured Essentials <\/span><\/h3>\n

                              Sub-category<\/b>: a) Tea\/Coffee Maker b) Complimentary bottled water c) Branded toiletries<\/span><\/h4>\n

                              Issue Definition<\/b>: <\/span><\/h4>\n
                                \n
                              • For option a) Following items not available:<\/span>
                                \n<\/span>– Functioning electric kettle<\/span>
                                \n<\/span>– Tea bags<\/span>
                                \n<\/span>– Sugar<\/span>
                                \n<\/span>– Whitener<\/span><\/li>\n
                              • For option, b) Non-provision of 1 liter bottled water every day<\/span><\/li>\n
                              • For option c) Following items not provided:<\/span>
                                \n<\/span>– Shampoo<\/span>
                                \n<\/span>– Moisturizer<\/span>
                                \n<\/span>– 2 cakes of soap<\/span><\/li>\n<\/ul>\n

                                Issue Reporting<\/b>: <\/span><\/h4>\n

                                To be done at the property front desk by the guest, whenever observed.<\/span>
                                \n<\/span><\/p>\n

                                Available resolution(s)<\/b>: <\/span><\/h4>\n

                                To be decided within 30 minutes of reporting:-<\/span><\/p>\n

                                  \n
                                • Rectification of issue by making the guaranteed item available<\/span><\/li>\n<\/ul>\n

                                  Compensation or Money Back<\/b>: <\/span><\/h4>\n
                                    \n
                                  • Scenario I – Unresolved\/Guest continues to use faulty item: INR 100\/-<\/span><\/li>\n
                                  • Scenario II – Unresolved\/Guest wants to check-out: INR 100 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n
                                  • Scenario III – Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n

                                    Category II<\/b>: <\/b>Assured Essentials <\/span><\/h3>\n

                                    Sub-category<\/b>: Complimentary breakfast<\/span><\/h4>\n

                                    Issue Definition<\/b>: <\/span><\/h4>\n
                                      \n
                                    • Following items not provided:<\/span>
                                      \n<\/span>– At least 1 main course item (omelet, dosa, idli, uthappam, stuffed paratha, or equivalent)<\/span>
                                      \n<\/span>– At least 1 beverage (milk\/tea\/coffee\/juice)<\/span>
                                      \n<\/span>– Slices of bread<\/span><\/li>\n<\/ul>\n

                                      Issue Reporting<\/b>: <\/span><\/h4>\n

                                      To be done at the property front desk by the guest, before 11 AM.<\/span>
                                      \n<\/span><\/p>\n

                                      Available resolution(s)<\/b>: <\/span><\/h4>\n

                                      To be decided within 30 minutes of reporting:-<\/span><\/p>\n

                                        \n
                                      • Rectification of issue by making the guaranteed item available.<\/span><\/li>\n<\/ul>\n

                                        Compensation or Money Back<\/b>:<\/span><\/h4>\n
                                          \n
                                        • Scenario I – Unresolved\/Guest continues to use faulty item: INR 200\/-<\/span><\/li>\n
                                        • Scenario II – Unresolved\/Guest wants to check-out: INR 200 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n
                                        • Scenario III – Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                                          General Terms & Conditions The maximum liability for Treebo will be capped at Rs. 1500\/- in cases of multiple claims made by the guest. The 30-minute time period given for resolution commences from the moment the issue is reported by the guest at the front desk, for the sake of better clarity. The guest shall …<\/p>\n","protected":false},"author":27,"featured_media":6827,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20662],"tags":[],"class_list":["post-6814","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-offers"],"yoast_head":"\nTreebo Offers 100% Money Back Guarantee - Treebo Blog<\/title>\n<meta name=\"description\" content=\"General Terms & Conditions The maximum liability for Treebo will be capped at Rs. 1500\/- in cases of multiple claims made by the guest. 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