{"id":6814,"date":"2018-01-04T15:36:42","date_gmt":"2018-01-04T10:06:42","guid":{"rendered":"https:\/\/www.treebo.com\/blog\/?p=6814"},"modified":"2025-06-19T12:17:02","modified_gmt":"2025-06-19T06:47:02","slug":"100-percent-money-back-guarantee-by-treebo-hotels","status":"publish","type":"post","link":"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/","title":{"rendered":"Treebo Offers 100% Money Back Guarantee"},"content":{"rendered":"<h2><span class=\"ez-toc-section\" id=\"general-terms-conditions\"><\/span><b>General Terms &amp; Conditions<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The maximum liability for Treebo will be capped at Rs. 1500\/- in cases of multiple claims made by the guest.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The 30-minute time period given for resolution commences from the moment the issue is reported by the guest at the front desk, for the sake of better clarity.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The guest shall also be reimbursed the applicable taxes collected during cases of refund unused portion of the reservation.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">All cost of transportation incurred in cases where the resolution for defaulting is to provide a different room to the guest at a different Treebo property will be covered by Treebo.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">In case of disagreements between the property staff and the guest on the actual occurrence of defaulting on a guaranteed item, the guest is requested to contact the Treebo customer care team at +91 9322-800-100 to raise the claim.<\/span><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"category-i-room-cleanliness\"><\/span><b>Category I<\/b><b>: <\/b><span style=\"font-weight: 400;\">Room Cleanliness<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"sub-category-clean-linen\"><\/span><b>Sub-category<\/b><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">Clean Linen<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h4><span class=\"ez-toc-section\" id=\"issue-definition\"><\/span><b>Issue Definition<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Visible stains or slits observed on the bedsheet, pillow covers, or duvet covers.<\/span><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_79_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#general-terms-conditions\" >General Terms &amp; Conditions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#category-i-room-cleanliness\" >Category I: Room Cleanliness<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#sub-category-clean-linen\" >Sub-category: Clean Linen<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-definition\" >Issue Definition:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-reporting\" >Issue Reporting:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#resolutions\" >Resolutions:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#compensation\" >Compensation:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#category-i-room-cleanliness-2\" >Category I: Room Cleanliness<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#sub-category-spotless-bathhand-towels\" >Sub-category: Spotless bath\/hand towels<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-definition-2\" >Issue Definition:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-reporting-2\" >Issue Reporting:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#available-resolutions\" >Available resolution(s):<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#compensation-or-money-back\" >Compensation or Money Back:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#category-i-room-cleanliness-3\" >Category I: Room Cleanliness<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#sub-category-fully-functional-bathrooms\" >Sub-category: Fully Functional Bathrooms<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-definition-3\" >Issue Definition:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-reporting-3\" >Issue Reporting:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#available-resolutions-2\" >Available resolution(s):<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#compensation-or-money-back-2\" >Compensation or Money Back:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#category-ii-assured-essentials\" >Category II: Assured Essentials<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#sub-category-free-wi-fi\" >Sub-category: Free Wi-Fi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-definition-4\" >Issue Definition:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-reporting-4\" >Issue Reporting:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#available-resolutions-3\" >Available resolution(s):<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#compensation-or-money-back-3\" >Compensation or Money Back:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#category-ii-assured-essentials-2\" >Category II: Assured Essentials<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#sub-category-air-conditioning-tv-wcable-or-dth\" >Sub-category: Air-conditioning &amp; TV (w\/cable or DTH)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-definition-5\" >Issue Definition:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-reporting-5\" >Issue Reporting:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#available-resolutions-4\" >Available resolution(s):<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#compensation-or-money-back-4\" >Compensation or Money Back:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#category-ii-assured-essentials-3\" >Category II: Assured Essentials<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#sub-category-a-teacoffee-maker-b-complimentary-bottled-water-c-branded-toiletries\" >Sub-category: a) Tea\/Coffee Maker b) Complimentary bottled water c) Branded toiletries<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-definition-6\" >Issue Definition:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-reporting-6\" >Issue Reporting:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#available-resolutions-5\" >Available resolution(s):<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#compensation-or-money-back-5\" >Compensation or Money Back:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#category-ii-assured-essentials-4\" >Category II: Assured Essentials<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#sub-category-complimentary-breakfast\" >Sub-category: Complimentary breakfast<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-definition-7\" >Issue Definition:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#issue-reporting-7\" >Issue Reporting:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#available-resolutions-6\" >Available resolution(s):<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/#compensation-or-money-back-6\" >Compensation or Money Back:<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<h4><span class=\"ez-toc-section\" id=\"issue-reporting\"><\/span><b>Issue Reporting<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be done at the property Front Desk by the guest, within 30 minutes of check-in or within 30 minutes of the first usage of the room after a linen-change.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"resolutions\"><\/span><b>Resolutions<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be decided within 30 minutes of reporting:-<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Rectification of issue by making the guaranteed item available, failing which &#8211;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;a &#8211; Guest is offered another room at the same Treebo property <\/span><\/p>\n<p><span style=\"font-weight: 400;\"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;b &#8211; Guest is offered another room at another Treebo property within a 4 km radius.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"compensation\"><\/span><b>Compensation<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario I &#8211; Unresolved\/Guest continues to use faulty item: INR 500\/-<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario II &#8211; Unresolved\/Guest wants to check-out: INR 500 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n<li style=\"font-weight: 400;\">Scenario III &#8211; Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"category-i-room-cleanliness-2\"><\/span><b>Category I<\/b><b>: <\/b><span style=\"font-weight: 400;\">Room Cleanliness<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"sub-category-spotless-bathhand-towels\"><\/span><b>Sub-category<\/b><span style=\"font-weight: 400;\">: Spotless bath\/hand towels <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h4><span class=\"ez-toc-section\" id=\"issue-definition-2\"><\/span><b>Issue Definition<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Visible stains or slits observed on bath\/hand towels.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"issue-reporting-2\"><\/span><b>Issue Reporting<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be done at the property front desk by the guest, within 30 minutes of check-in or within 30 minutes of the first usage of the room after a linen-change.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"available-resolutions\"><\/span><b>Available resolution(s)<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be decided within 30 minutes of reporting:-<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Rectification of issue by making the guaranteed item available, failing which &#8211; <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;a &#8211; Guest is offered another room at the same Treebo property, failing which<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;b &#8211; Guest is offered another room at another Treebo property within a 4 km radius.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"compensation-or-money-back\"><\/span><b>Compensation or Money Back<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario I &#8211; Unresolved\/Guest continues to use faulty item: INR 500\/-<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario II &#8211; Unresolved\/Guest wants to check-out: INR 500 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario III &#8211; Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"category-i-room-cleanliness-3\"><\/span><b>Category I<\/b><b>: <\/b><span style=\"font-weight: 400;\">Room Cleanliness<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"sub-category-fully-functional-bathrooms\"><\/span><b>Sub-category<\/b><span style=\"font-weight: 400;\">: Fully Functional Bathrooms <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h4><span class=\"ez-toc-section\" id=\"issue-definition-3\"><\/span><b>Issue Definition<\/b><span style=\"font-weight: 400;\">:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No water-supply in any faucet<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No hot water in the bathing area during 6-11 AM or 7-10PM<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Visible stains inside the commode <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Non-functioning basin-faucet, health-faucet (for W\/C), W\/C flush, or bath-shower.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"issue-reporting-3\"><\/span><b>Issue Reporting<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be done at the property front desk by the guest, within 12 hours of check-in.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"available-resolutions-2\"><\/span><b>Available resolution(s)<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be decided within 30 minutes from reporting:-<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Rectification of issue by making the guaranteed item available, failing which <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;a &#8211; Guest is offered another room at the same Treebo property, failing which<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;b &#8211; Guest is offered another room at another Treebo property within a 4 km radius.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"compensation-or-money-back-2\"><\/span><b>Compensation or Money Back<\/b><span style=\"font-weight: 400;\">:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario I &#8211; Unresolved\/Guest continues to use faulty item: INR 500\/-<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario II &#8211; Unresolved\/Guest wants to check-out: INR 500 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario III &#8211; Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"category-ii-assured-essentials\"><\/span><b>Category II<\/b><b>: <\/b><span style=\"font-weight: 400;\">Assured Essentials <\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"sub-category-free-wi-fi\"><\/span><b>Sub-category<\/b><span style=\"font-weight: 400;\">: Free Wi-Fi<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h4><span class=\"ez-toc-section\" id=\"issue-definition-4\"><\/span><b>Issue Definition<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No network access on any electronic device in the room<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Download speed as per speedtest.net displaying below 1 Mbps<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"issue-reporting-4\"><\/span><b>Issue Reporting<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be done at the property front desk by the guest, whenever observed.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"available-resolutions-3\"><\/span><b>Available resolution(s)<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be decided within 30 minutes of reporting:-<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Rectification of issue by making the guaranteed item available, failing which<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;a &#8211; Guest is offered another room at the same Treebo property, failing which<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;b &#8211; Guest is offered another room at another Treebo property within a 4 km radius.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"compensation-or-money-back-3\"><\/span><b>Compensation or Money Back<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario I &#8211; Unresolved\/Guest continues to use faulty item: INR 300\/-<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario II &#8211; Unresolved\/Guest wants to check-out: INR 300 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario III &#8211; Non Acceptance of Resolution\/Guest wants to check-out: Refund for unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"category-ii-assured-essentials-2\"><\/span><b>Category II<\/b><b>: <\/b><span style=\"font-weight: 400;\">Assured Essentials <\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"sub-category-air-conditioning-tv-wcable-or-dth\"><\/span><b>Sub-category<\/b><span style=\"font-weight: 400;\">: Air-conditioning &amp; TV (w\/cable or DTH)<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h4><span class=\"ez-toc-section\" id=\"issue-definition-5\"><\/span><b>Issue Definition<\/b><span style=\"font-weight: 400;\">:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A\/C not available or malfunctioning<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">TV\/DTH\/cable not available or malfunctioning <\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"issue-reporting-5\"><\/span><b>Issue Reporting<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be done at the property front desk by the guest, whenever observed.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"available-resolutions-4\"><\/span><b>Available resolution(s)<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be decided within 30 minutes of reporting:-<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Rectification of issue by making the guaranteed item available, failing which<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;a &#8211; Guest is offered another room at the same Treebo property, failing which<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;b &#8211; Guest is offered another room at another Treebo property within a 4 km radius.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"compensation-or-money-back-4\"><\/span><b>Compensation or Money Back<\/b><span style=\"font-weight: 400;\">:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario I &#8211; Unresolved\/Guest continues to use faulty item: INR 500\/-<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario II &#8211; Unresolved\/Guest wants to check-out: INR 500 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario III &#8211; Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"category-ii-assured-essentials-3\"><\/span><b>Category II<\/b><b>: <\/b><span style=\"font-weight: 400;\">Assured Essentials <\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"sub-category-a-teacoffee-maker-b-complimentary-bottled-water-c-branded-toiletries\"><\/span><b>Sub-category<\/b><span style=\"font-weight: 400;\">: a) Tea\/Coffee Maker b) Complimentary bottled water c) Branded toiletries<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h4><span class=\"ez-toc-section\" id=\"issue-definition-6\"><\/span><b>Issue Definition<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For option a) Following items not available:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Functioning electric kettle<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Tea bags<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Sugar<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Whitener<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For option, b) Non-provision of 1 liter bottled water every day<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">For option c) Following items not provided:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Shampoo<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Moisturizer<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; 2 cakes of soap<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"issue-reporting-6\"><\/span><b>Issue Reporting<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be done at the property front desk by the guest, whenever observed.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"available-resolutions-5\"><\/span><b>Available resolution(s)<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be decided within 30 minutes of reporting:-<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Rectification of issue by making the guaranteed item available<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"compensation-or-money-back-5\"><\/span><b>Compensation or Money Back<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario I &#8211; Unresolved\/Guest continues to use faulty item: INR 100\/-<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario II &#8211; Unresolved\/Guest wants to check-out: INR 100 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario III &#8211; Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"category-ii-assured-essentials-4\"><\/span><b>Category II<\/b><b>: <\/b><span style=\"font-weight: 400;\">Assured Essentials <\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"sub-category-complimentary-breakfast\"><\/span><b>Sub-category<\/b><span style=\"font-weight: 400;\">: Complimentary breakfast<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h4><span class=\"ez-toc-section\" id=\"issue-definition-7\"><\/span><b>Issue Definition<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Following items not provided:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; At least 1 main course item (omelet, dosa, idli, uthappam, stuffed paratha, or equivalent)<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; At least 1 beverage (milk\/tea\/coffee\/juice)<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">&#8211; Slices of bread<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"issue-reporting-7\"><\/span><b>Issue Reporting<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be done at the property front desk by the guest, before 11 AM.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"available-resolutions-6\"><\/span><b>Available resolution(s)<\/b><span style=\"font-weight: 400;\">: <\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To be decided within 30 minutes of reporting:-<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Rectification of issue by making the guaranteed item available.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"compensation-or-money-back-6\"><\/span><b>Compensation or Money Back<\/b><span style=\"font-weight: 400;\">:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario I &#8211; Unresolved\/Guest continues to use faulty item: INR 200\/-<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario II &#8211; Unresolved\/Guest wants to check-out: INR 200 + Refund for unused part of reservation (applicable for prepaid reservations)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scenario III &#8211; Non Acceptance of Resolution\/Guest wants to check-out: Refund for the unused part of reservation (applicable for prepaid reservations).<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>General Terms &amp; Conditions The maximum liability for Treebo will be capped at Rs. 1500\/- in cases of multiple claims made by the guest. The 30-minute time period given for resolution commences from the moment the issue is reported by the guest at the front desk, for the sake of better clarity. The guest shall &hellip;<\/p>\n","protected":false},"author":27,"featured_media":6827,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20662],"tags":[],"class_list":["post-6814","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-offers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Treebo Offers 100% Money Back Guarantee - Treebo Blog<\/title>\n<meta name=\"description\" content=\"General Terms &amp; Conditions The maximum liability for Treebo will be capped at Rs. 1500\/- in cases of multiple claims made by the guest. The 30-minute\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.treebo.com\/blog\/100-percent-money-back-guarantee-by-treebo-hotels\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Treebo Offers 100% Money Back Guarantee - Treebo Blog\" \/>\n<meta property=\"og:description\" content=\"General Terms &amp; Conditions The maximum liability for Treebo will be capped at Rs. 1500\/- in cases of multiple claims made by the guest. 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